POWERPLANT SERVICE CONTRACTS
We know that, when things don’t work it’s frustrating.
Secure piece of mind with our service contract, knowing that your home is kept up to date and looked after.
Choose your service contract plan.
Get in touch to start a service contract.
If you want to go ahead with a service contract.
Please fill in the form and we will be in contact to take payment and book the first service visit.
Unfortunately we are not currently able to take payments through our website.
IF A SERVICE CONTRACT ISNT FOR YOU
No Problem.
Included with every new and existing Powerplant system:
Sevice & Assistance (Mon-Fri 8.30-5.00pm)
Up to 30mins remote telephone assistance (per issue)
Service Call Out at standard rates inc Call Out Charge
Service Contract Ts & Cs.
12 MONTH MAINTENANCE & SUPPORT CONTRACT TERMS:
12 MONTH MAINTENANCE & SUPPORT CONTRACT TERMS:
1.0 On Site Time
1 x Scheduled 6 month system update, health check and report (1 x Installer >6 hours) Plus & Premium Plans.
2 x Flexible Service Call Visits - check systems operation and client updates and changes and required ( 3 hours per visit - 6 hours total). Premium Only.
Scheduled visit to include system software & firmware update(s) , check system operation, installed equipment and systems report. Plus & Premium Plans.
Scheduled system update visit will be pre-scheduled and advised. Plus & Premium Plans.
Flexible Service Call Visits will be provisionally schedule at 3 & 9 month intervals - unless allowance has been used for Service Calls. Plus & Premium Plans.
Flexible Service Call Visits can also be scheduled for pre-occupation as required.
If Service Calls are requested or required outside of Flexible Service Call Visits , the cost of these can deducted from any unused allowance. Plus & Premium Plans.
2.0 Remote System Support
Remote system support and assistance.
Control4 remote system programming
3.0 Hours of Business & Service Response - Monday-Friday 8.30am – 5.00pm; Telephone, on-site service and installation , Saturday -Sunday: Telephone support service only (Maintenance Contract Clients Only).
Remote Support - We will endeavour to respond to a remote service request within 2-4 business hours
On Site Service & Maintenance – We will endeavour to attend site, as required within 24hrs, not including Weekends or Bank Holidays. Plus & Premium Plans.
4.0 Equipment – Maintenance is for labour only.
Warranty of equipment supplied and installed by PHA Ltd - labour to remove and re-install included in maintenance allowance. Plus & Premium Plans.
Non Warranty Equipment/ Equipment not supplied and installed by PHA Ltd – Replacement of existing equipment, and parts, supplied as part of original PHA Ltd install will be subject to a 10% discount ( Not including Televisions or Sonos Equipment). Plus & Premium Plans.
Loan Equipment - Should system critical equipment need to be removed for repair, temporary loan equipment , where available, will be installed free of charge. Plus & Premium Plans.
5.0 Additional Site Visits – Additional on-site labour, in excess of 6 hours annually.
To be charged at the rate of £75.00 per hour exc. VAT. Vehicle parking and/or congestion charges will be charged at cost. Call out rate will be NOT be charged for any visit. Plus & Premium Plans.
NOTE: If a maintenance and Support contract is not required, service and call out charges will be invoiced at our standard rate.