Privacy policy

Who we are

This policy explains how POWERPLANT home automation ltd ("Powerplant", "we", "us") collects and uses personal information when you visit powerplant.co.uk, get in touch with us, or become a client. We are the controller of that information under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

  • Company: POWERPLANT home automation ltd, registered in England and Wales, company number 06801855

  • Registered office: 42 Station Road, Portslade, Brighton, East Sussex, BN41 1AG

  • ICO registration number: ZA160876

  • Email: office@powerplant.co.uk

  • Phone: 01273 427640

We keep things simple. We only collect what we need to answer your enquiry and look after your project, we don't sell your information, and we don't use it for marketing.

What information we collect

When you contact us. If you use the form on our contact page, we collect your first name, last name, email address, phone number (if you choose to give it) and your message. If you email or call us, we keep a record of what you send or tell us.

When you become a client. To quote for, install and support your system, we may hold your name, contact details, the address of the property, details of the work and the equipment installed, and invoicing and payment records. Where you ask us to provide remote support or maintenance, we may also hold technical details needed to access your system, such as network settings or login details for connected devices. We treat this information as confidential and only use it to look after your installation.

When you browse the site. Our website uses Framer Analytics, which counts visits in an aggregated, anonymous way without using cookies or identifying you. Our hosting provider also processes basic technical information, such as your IP address and browser type, so the site can be delivered securely.

We don't knowingly collect any special category information (such as health details) and we ask that you don't include it in your messages.

How we use it and why

The law requires us to have a lawful basis for each way we use your information. Here's what we do and the basis we rely on.

  • Replying to your enquiry, arranging a visit and preparing a quote: legitimate interests (responding to people who contact us), or steps taken at your request before entering a contract.

  • Carrying out the installation, servicing and support you've asked for: performance of a contract.

  • Invoicing, accounts and tax records: legal obligation.

  • Keeping the website secure and working properly: legitimate interests (running a safe, reliable website).

  • Understanding which pages are popular, using anonymous statistics: legitimate interests (improving our website).

  • Dealing with complaints or legal claims: legitimate interests (protecting our business).

We won't add you to a mailing list or send you marketing. If that ever changes, we'll ask for your permission first.

Cookies and third-party content

We don't use advertising or tracking cookies. Framer Analytics, which we use for visitor statistics, works without cookies and doesn't build a profile of you.

Google Maps. Our contact page shows an embedded Google Map so you can find us. When the map loads, Google may collect information such as your IP address and set its own cookies. This is controlled by Google, not us, and is covered by Google's privacy policy.

Instagram. We link to our Instagram account. If you follow that link, Meta's privacy policy applies to anything you do there.

You can block or delete cookies at any time in your browser settings.

Who we share it with

We never sell your information. We only share it with trusted organisations that help us run the business, and only as much as they need:

  • Framer, which hosts our website and processes contact form submissions before they're emailed to us

  • Our email and IT providers, who store our emails and business files

  • Our accountants and professional advisers, for accounts, tax and legal matters

  • Manufacturers, suppliers or subcontractors, where needed to install, register or support equipment for your project (for example, product warranty registration)

We may also share information if the law requires it, such as with HMRC or the police.

International transfers. Some of our providers store data outside the UK, for example in the European Economic Area or the United States. Where this happens, we make sure the transfer is protected by UK adequacy regulations or approved safeguards, such as the UK International Data Transfer Agreement or Addendum.

How long we keep it

We only keep information for as long as we need it.

  • Enquiries that don't go ahead: up to 12 months after our last contact.

  • Client and project records: 6 years after we last worked for you, in line with tax and legal requirements.

  • System access details for support: until support ends or you ask us to remove them.

  • Website technical data: as set by our hosting provider, usually a short period.

After that, we securely delete or anonymise it.

How we keep it safe

We use sensible technical and organisational measures to protect your information, including secure, password-protected systems, limited access within our team, and providers who meet recognised security standards. No website or email system is completely secure, but we work hard to keep your data safe.

Your rights

Under UK data protection law, you have the right to:

  • ask for a copy of the information we hold about you

  • ask us to correct anything that's wrong or incomplete

  • ask us to delete your information

  • ask us to restrict how we use it

  • object to us using it on the basis of legitimate interests

  • ask us to transfer it to you or another organisation

To make a request, email office@powerplant.co.uk or call 01273 427640. There's no charge, and we'll reply within one month. We may need to confirm your identity first.

Complaints

If you're unhappy with how we've handled your information, please contact us first and we'll do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Children

Our website and services are aimed at adults. We don't knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Last updated: 2 October 2026